Security De-escalating Conflicts

video
What you will learn

  • Calmly and objectively assess the situation

  • Employ effective communication skills to engage with all parties involved

  • Apply conflict de-escalation techniques

  • Maintain a visible presence to prevent potential escalation

  • Collaborate with other stakeholders to promote a safe environment

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Meet Your Instructor
Description

This courses delves into the role of security in conflict de-escalation within the retail environment.
Covered are some key strategies to enhance safety and security -
How to assess the situation
Use of effective communication
Practice active listening
Maintain a viible presence